Free Shipping

At Boho Macrame, we are delighted to offer free shipping on all orders to our customers.

1. Shipping Areas

• Free shipping is available to customers within [Specify countries/regions].

• For international shipping outside these areas, additional charges may apply.

2. Processing Time

• Orders are typically processed within [specify time frame, e.g., 1-3 business days].

• During peak periods or due to high demand, processing times may be extended.

3. Delivery Time

• Once processed, orders are usually delivered within [specify time frame, e.g., 5-7 business days] for domestic shipments.

• International delivery times may vary based on location and local customs processing.

4. Order Tracking

• Once your order is shipped, we will provide you with a tracking number via email.

• You can track your order’s progress through our website or the carrier’s tracking system.

5. Packaging

• All items are securely packaged to ensure they arrive in perfect condition.

6. Customs and Import Taxes

• For international orders, the recipient is responsible for all customs duties and import taxes which may be levied once the package reaches your country.

7. Lost or Damaged Items

• In the unlikely event that your order is lost or damaged during shipping, please contact us immediately.

• We will work with you to resolve the issue, which may include a replacement or a refund as per our Refund Policy.

8. Changes to Shipping Address

• If you need to change the shipping address after placing an order, please contact us as soon as possible. We cannot guarantee address changes if the order has already been shipped.

9. Contact Information

For any questions or concerns regarding your order or our shipping policy, please contact us atjoannapiniarska@gmail.com

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Additional Custom Orders Boho Macrame Shipping Policy: 

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Welcome to Boho Macrame, located at 85 Short Street, DE15 9LT, Burton-upon-Trent, UK. Our mission is to offer exquisite macrame products crafted with care and precision. This Shipping Policy is designed in compliance with British law and outlines the terms under which we process, ship, and deliver our products from our online store at www.bohomacrame.co.uk. Please review this policy carefully to understand our practices and your rights as a consumer.

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Production and Shipping Times

• Custom Orders: Boho Macrame takes pride in producing custom macrame pieces tailored to your specifications. Due to the personalized nature of these orders, production times vary significantly. Custom orders may require 4 weeks to 6 months for production before the shipping process begins. Specific production and shipping timelines for each product are detailed on the respective product page on our website.

• Standard Products: For our ready-made standard products, Boho Macrame offers free shipping. These items are pre-made and typically ready for immediate dispatch. Estimated shipping times for standard products are provided on their product pages.

 

Shipping Costs

• Standard Orders: For individual customers within the UK purchasing standard products, shipping is provided at no additional cost. We aim to make your shopping experience seamless and enjoyable by covering all shipping expenses for standard orders.

• Business-to-Business (B2B) Orders: Shipping terms and conditions for B2B clients may differ from those for our standard retail customers. These specific terms, including any applicable shipping costs, will be clearly outlined in a custom contract agreed upon between Boho Macrame and the business client. This ensures that both parties have a clear understanding of their obligations, including any tailored shipping arrangements, bulk order discounts, or specific delivery requirements.

 

General Shipping Information

• Shipping Providers: We partner with reputable carriers to ensure your order is delivered safely and efficiently. The choice of carrier may vary based on package size, destination, and specific shipping requirements.

• Order Tracking: Upon dispatch, you will receive a shipment confirmation email containing a tracking number. This allows you to monitor your order's journey to your doorstep.

• Delivery Times: While we strive to meet the estimated delivery times, please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as carrier delays or customs processing for international shipments.

• International Shipments: For orders shipped outside the UK, customers may be responsible for customs duties, taxes, and additional fees imposed by their country's regulations. These fees are not included in the purchase price and are the responsibility of the recipient.

Queries and Concerns

If you have any questions or concerns regarding our Shipping Policy, or if you require further assistance with your order, please contact us at support@bohomacrame.co.uk. Our customer service team is dedicated to ensuring your satisfaction and will assist you with any inquiries.

Thank you for choosing Boho Macrame. We look forward to providing you with beautifully crafted macrame products that bring a touch of Bohemian elegance to your space.